No-Show, Late, & Cancellation Policy
Description
“No Show” shall mean any patient who fails to arrive for a scheduled appointment.
“Same Day Cancellation” shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment.
“Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment. Policy It is the policy of the practice to monitor and manage appointment no-shows and late cancellations.
Our goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time.
Notification allows our team to better utilize appointments for patients in need of care.
We appreciate your attention to these policies to help us serve the community as a whole.
Procedure
I. Established patients:
a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time.
b. In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit.
c. In the event a patient has incurred two (2) documented “no-shows” and/or “same-day cancellations,” the patient will be subject to dismissal from the practice.
II. New patients:
a. Appointment must be cancelled at least 24 hours prior to scheduled appointment time.
b. In the event of a "no-show," the patient may not be rescheduled.
c. In the event a patient arrives late as defined by “late arrival” to their appointment, the clinic reserves the right to request the patient be rescheduled to another time.
Thank you - these policies allow us to keep our clinics running smoothly so we can serve our patients best!
